What is LC Email?

What is LC Email?

LC Email acts as an email service provider hosted by the CRM, which has industry-leading deliverability, error monitoring, and compliance, so your emails are much more likely to be delivered. It's also considerably less expensive when compared to other email service providers in the market.

Why was this feature built?

LC Email is designed to help users avoid the hassle of setting up and managing third-party email service providers like Mailgun or Sendgrid.

As such, we built LC Email to work out-of-the-box with minimal setup and configuration required by an agency or an account. In short, we wanted to provide an email service that "just works."

LC Email Pricing

Pricing is $0.675 for 1,000 emails for all the plans, and the transactions will be detailed at the agency level:

To view them, go to "Agency View" > "Billing" > "Credits"

Note: All incoming and outgoing emails (To, CC, and BCC) will incur charges.

LC Email Verification Pricing

You can turn on email verification, which will help to ensure you are sending emails to valid addresses. This service is charged at $2.50 per 1,000 email verifications.

Ramp-Up Model:

• Every new account on the LC Email system will follow the "Ramp Up Model." 
• The reason for utilizing this approach is to build the reputation of a sending domain gradually so your emails will be much more likely to avoid spam filters. 
• The email limits are multiplied each day by the number of days (until the 8th day) the account has been active.
• Starting the 8th day:
  • Accounts with a shared domain will have a limit set to 15,000 emails per day.
  • Accounts with a dedicated domain will have a limit set to 450,000 emails per day.

Please Note:

Extend Sending Limit:

Please note: It's important to validate the account activity and make sure it is not a spam account.

1. The limit for shared domain email sending is 250 to 15,000 (To increase, you must set up a dedicated sending domain for the account).

2. The limit for dedicated domain email sending is 250 to 450,000 (To increase this limit, please contact our support team).

Go to the account detail page by navigating to "Agency View" > "Accounts" > Search and click on the account name and scroll down to the "Additional Settings" section to increase the limit.

Shared domain:

Dedicated domain:

How Does This Impact Affiliates?

LC Email eliminates one of the two major hurdles to getting up and running with the CRM, which means your new affiliates will likely find success and stick.

FAQ

What About Agencies Who Want To Integrate Their SMTP?

No problem! All new accounts will, by default, use LC Email, but a third-party SMTP provider can be integrated anytime.

Where can I see my client's email usage?

You can see the client's email usage by navigating to:

• Agency Settings -> Billing -> See Details (under Credits)

What About Existing Accounts?

Agencies will have the ability to seamlessly migrate to LC Email for existing accounts!

How can I bill my clients for usage?

If you are on the Pro plan, you can rebill your clients and save the time & effort needed to bill them manually.

Will Email rebilling work with ISV?

Absolutely! All agencies on the Pro Plan will continue to have the ability to rebill email usage while using LC Email or a connected third-party SMTP. With the lower cost, there's even more margin for your agency!

Is LC Email HIPAA compliant?

Yes, we have a signed BAA with Twilio for HIPAA compliance. As long as you have our HIPAA compliance package, you should be good to go!

Why does my account only have a 15,000 email limit?

An account without a dedicated domain will be considered a shared domain even if the agency has a dedicated domain. To resolve this, add a dedicated domain to the account.