Integrating Apple Pay and Google Pay Into Order Forms

Apple Pay and Google Pay have simplified the payment process on order forms, offering faster and more secure transactions for customers. This guide provides instructions on enabling and resolving common issues with Apple Pay and Google Pay on your order forms.

Steps to Activate Apple Pay and Google Pay in Your CRM

To get started with integrating Apple Pay and Google Pay in your CRM (Customer Relationship Management) system, follow these steps:

1. Set Google Pay as a Primary Option: Stripe, a popular payment processor, allows you to make Google Pay the primary payment method alongside credit cards. Head to the CRM’s integration page to configure this setting.

2. Register Your Domain for Apple Pay via Stripe: If you want to offer Apple Pay, you must register your domain with Stripe to ensure it appears on your CRM. Make sure to toggle the Apple Pay integration setting to "on."

3. Show Apple Pay and Google Pay at Checkout: Once set up, both payment methods will be visible on your order forms, alongside the usual credit card options.

4. Support for Subscriptions and Upsell Offers: Apple Pay and Google Pay are compatible with recurring payments and upsell transactions, providing flexibility for customers seeking repeat purchases or subscriptions.

5. Enable PayPal as an Extra Payment Option: If you wish to offer PayPal as an additional payment choice, this can be done in the Payments > Integrations section of your CRM.

Factors Influencing Apple Pay and Google Pay Availability

Several factors affect whether customers can see and use Apple Pay or Google Pay:

• Regional Support: The customer must be in a region where Apple Pay or Google Pay is supported.

• Linked Payment Accounts: Customers must have linked a valid payment method to their Apple or Google accounts.

Compatible Browsers for Apple Pay and Google Pay

To use these digital payment methods through your CRM, customers need to access certain browsers:

• Chrome (Desktop or Android)

• Safari (macOS or iOS)

• Microsoft Edge (Windows)

Note: These options are only available in Version 2 Funnels. Please consult the relevant article for guidance on upgrading from Version 1 to Version 2.

If customers cannot see Apple Pay or Google Pay, it may be due to browser incompatibility, unsupported regions, or missing linked payment methods in their accounts.

Troubleshooting Apple Pay Issues

1. Check Payment Toggle: Ensure that the toggle for Apple Pay and Google Pay is activated in your CRM and that Stripe is properly connected.

2. Verify Regional Availability: Confirm that Apple Pay is available in your customer’s region.

3. Register Your Domain with Stripe: Ensure your domain is registered with Stripe under the Web Domains section of your dashboard. If it isn’t listed, add it manually or reach out to support for help.

4. Host an Apple Pay Domain Association File: You must host an Apple Developer Merchant ID Domain Association file, accessible via a URL like https://example.com/.well-known/apple-developer-merchantid-domain-association.

5. Ensure Device and Browser Compatibility: Apple Pay works on certain browsers and devices. Confirm that customers are using compatible platforms, such as Safari on iOS or macOS, and that their bank supports Apple Pay.

Google Pay Troubleshooting Guidelines

1. Check Activation Toggle: Similar to Apple Pay, ensure Google Pay is enabled in your CRM settings.

2. Confirm Regional Support: Verify whether Google Pay is available in your customer’s location.

3. Browser Compatibility Check: Google Pay works best with Google Chrome and Safari. Ensure customers are using one of these browsers.

4. Valid Payment Card: Customers must have a valid card linked to their Google Pay account.

Frequently Asked Questions

Will there be any changes in transaction reporting?
No, payments made with Apple Pay or Google Pay are processed the same way as credit card transactions through Stripe, and they will appear in your order and transaction reports as usual.

Are the transaction fees for Apple Pay or Google Pay different from credit cards?
No, the fees for Apple Pay and Google Pay transactions are the same as those for credit card payments processed by Stripe.

Can I offer Apple Pay and Google Pay if I use PayPal as my payment gateway?
No, these payment options are only available through Stripe Connect for Version 2 Funnels.

Can I enable other payment methods, such as ACH or bank redirects?
Currently, only Apple Pay and Google Pay are supported through Stripe, but additional methods may become available later in 2023.