Sticky Phone Number on Mobile

Modified on Fri, 2 Jan at 5:50 AM

Meet Sticky Phone Number on Mobile
 — a quality-of-life upgrade that keeps and maintains the outbound number you choose
 for all subsequent calls. Fewer taps, fewer mistakes, faster dialing
—especially powerful alongside Local Presence Dialing.

What’s New

- Your chosen number, remembered
: When you explicitly pick an outbound number, the mobile app persists that choice 
across calls.

Crystal-clear reset rules
: Your selection stays sticky
until you log out
or
uninstall
the app.
Applies where it matters
: Works with
User Assigned Number
and
Default Account Outbound Number
.
Local Presence stays smart
:
Unchanged behavior
—Local Presence Dialing still
dynamically selects
the best local number as it does today.

Before vs. Now

Before
: After every outbound call, the app reset the selected outbound number—even if you had just chosen one—creating friction (especially post
Local Presence Dialing
launch).
Now
: Your
explicit selection persists
, so you don’t have to re-select an outbound number after each call.

Big Wins, Fast

Speed
: Remove repetitive steps and place back-to-back calls without re-picking numbers.
Consistency
: Keep the same caller ID across sequences or campaigns when you want it.
Confidence
: Reduce misdials and ensure the number your contact expects is the one they see.
Flow
: Stay in the zone—dial, note, dial—with fewer interruptions.

How to Use This Feature 

Open the dialer in the Platform mobile app.
Pick your outbound number (from User Assigned or Default Account).
Place your call—your selection now persists for subsequent calls.
To change numbers, simply open the picker again and select a different outbound number.
To reset to defaults, log out or uninstall/reinstall the app (this clears the sticky selection).

Availability

Platform Mobile App
v4.5.0 and above
LeadConnector Mobile App
v4.5.0 and above
Whitelabelled Mobile Apps (
secure your update
through the Whitelabel Mobile
self-service flow
or through your
dedicated Account Specialist
.