No More Extra Charges: We’ve Removed the 5% Markup from Phone System Charges

Modified on Tue, 7 Oct at 7:19 AM

Overview

We know that pricing transparency is key to building long-term trust and that unexpected fees, even small ones, can create friction. That’s why we’ve removed the 5% markup 
that was previously applied to several Phone System-related charges.

Starting now, you’ll be billed at true passthrough
 cost for these services with no extra markup
, no hidden line items, and no confusion. Best of all, The software will cover the 5% Stripe processing fee ourselves
-  so you don’t have to.

What’s Changing?

We’ve eliminated the 5% markup from the following categories:

Messaging

SMS and MMS carrier fees
A2P brand and campaign registration
Group messaging users

Voice

Verified Caller ID
Voice Intelligence
Transcription
Amazon Polly (text-to-speech)

This means:

You now pay
standard rate
- with no added markup for Stripe processing
Billing will reflect
cleaner line items
with no confusing extras
Tax implications are removed for these passthrough fees, helping ensure compliance

Why This Matters

Improved transparency
- pricing is now easier to explain and understand
More competitive rates
compared to direct carrier pricing
Better tax compliance
by treating these fees as pure passthrough
You stay focused on growth
, not invoice breakdowns

While Stripe still charges us processing fees, we’ll be absorbing those costs
- so your price remains simple, predictable, and easier to manage.

What to Expect

The change is already live no action needed from your side
You'll see cleaner, simpler pricing
The overall experience is now more aligned with our mission to deliver clarity and trust through every interaction

Thank You

Your feedback directly shaped this decision, and we’re proud to deliver a billing experience that puts your needs first. We believe trust starts with transparency and this is one more step toward building that trust every day.

If you have questions about your billing or would like help reviewing how this impacts your account, our team is here to support you.