Your WhatsApp Business Profile serves as the digital front door for your business, showcasing important details such as your name, address, and website. By keeping this information updated, you can strengthen relationships, build trust with your customers, and drive engagement.
Customers can access your business profile by selecting your business name or number during any chat. Ensuring this profile stays up to date is crucial, and this can be easily managed through the CRM's settings.
How to Update Your WhatsApp Profile
Navigate to the WhatsApp section within the Numbers tab. Click the three-dot menu next to the relevant number and choose "Edit Business Profile" from the dropdown options.
This feature lets you edit your profile details by simply clicking the relevant text. A preview on the right will show you exactly how customers will view your updated profile.
Once you're satisfied with the updates, simply click the "Save" button at the bottom to finalize. Keeping your WhatsApp profile up to date is easy right from your CRM!
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