Real-Time Chat

Real-Time Chat serves as a robust tool for instant communication, allowing website visitors to engage directly with users through a fully-featured web chat interface. This interactive system facilitates direct interaction between users and their audience, significantly boosting the potential for valuable conversations.

The convenience and non-intrusive nature of Real-Time Chat make it an ideal solution for enhancing customer engagement. With immediate help just a message away, response times are minimized, leading to higher levels of customer satisfaction.

Accessing the Feature - Chat Widget:

The Real-Time Chat feature can be set up effortlessly via the admin panel by navigating to "Sites" > "Chat Widget" > "Chat Type" > "Real-Time Chat."

Customization is at the heart of this feature, allowing users to tailor the chat widget’s look and feel. Options include modifying the avatar, choosing a color scheme, incorporating agency branding, and displaying legal disclaimers. Users can also craft welcome messages to effectively greet visitors. To further enhance user interaction, fallback timing for inactivity and acknowledgment messages can be adjusted within the chat widget settings. The process of obtaining the widget code for website integration is simple, enabling quick deployment.

Accessing the Feature - Conversations Module:

Real-Time Chat is also seamlessly integrated into the Conversations module, providing a dedicated communication channel for real-time interaction with website visitors without requiring users to switch platforms. This integration offers two key manual actions to give users precise control over their chat interactions:

• Request Contact Information: Users can send a form requesting contact details from web visitors, enabling extended and more personalized communication opportunities.

• Conclude Chat Session: This action allows users to close the chat efficiently once the visitor's query has been resolved.

Summary

Real-Time Chat is a powerful tool for websites, providing a means for instant communication that enhances customer engagement and satisfaction. It offers extensive customization options, shortens response times, and integrates smoothly within the Conversations module to ensure effective communication management.