Retrieving Images and Files from Forms and Surveys

The Importance of Image & File Access for Your Business

• Boosted Efficiency: Direct access to uploaded files within the contact section enhances workflow by reducing time spent searching for documents.

• Better Organization: Keep your images and documents neatly arranged so that critical files are always within reach when needed.

• Improved Team Collaboration: Centralizing access to documents and images fosters better teamwork, leading to more successful project outcomes.

How to Access Images & Files from Forms & Surveys

Steps to Retrieve Uploaded Files:

1. Go to the "Contacts" tab in the left-hand menu.

2. Click on "Smart List" at the top of the screen.

3. Select the contact whose files you want to view.

4. Click on the "Document" icon.

5. On the right-hand side, select "Received."

6. Choose "Form/Survey" as needed. 

How to View Submitted Images & Files:

• In the "Form/Survey" section, all submitted images and files will be displayed.

• This centralized hub eliminates the hassle of managing multiple storage locations, providing a single space for all uploads from forms and surveys.

Practical Applications and Scenarios

• Event Coordination: Easily gather and access images of event locations, catering choices, and decorations provided by clients via surveys.

• Customer Insights: Quickly review images submitted by customers for product feedback or service-related concerns.

• New Employee Onboarding: Simplify the collection and evaluation of necessary documents and images from new hires.

Troubleshooting Guide

• Missing Files: If a file is not visible, check to ensure that the form or survey was completed and the file upload succeeded.

• Access Problems: Confirm that you have the appropriate permissions to view the files and images. If issues persist, contact your CRM administrator.

Common Questions

• Can I download uploaded files? Yes, you can download files for offline use or further processing.

• Are there limits on file size or format? Yes, restrictions may apply regarding file size and format. Review the form or survey settings for specific details.