To collect feedback from your contacts, you can utilize the Review Request feature. This function allows you to send a prompt to a selected contact, encouraging them to share their thoughts on your service or product. Start by clicking on the "+" icon and selecting the Review Request option. This action helps you gather valuable insights from your customers, which can significantly enhance your service quality and strengthen customer relationships.
Available Review Methods
There are two ways to request a review: via Email or SMS. When a specified event occurs, such as the successful closing of a deal or the completion of a purchase, a review request will be automatically sent to the contact, prompting them to provide feedback.
Note: Make sure to customize the review request message in the Reputation Settings before sending it out.
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