Certificates for Course Completion

The Certificates feature offers several benefits that can enhance the experience of your course members and boost your brand’s visibility:

1. Boost Member Engagement: Providing personalized certificates encourages course completion and builds loyalty, giving members a tangible reward for their efforts.
2. Strengthen Brand Identity: Customize certificates with your brand’s colors, logos, signatures, and badges, ensuring they align with your professional image.
3. Automate the Process: Certificates can be issued automatically via email upon course completion, ensuring immediate recognition and enhancing member satisfaction.

How to Create and Issue Certificates

1. Start by Creating a Course

• Navigate to the "Memberships" area from your dashboard.
• Select "Courses" followed by "Products."
• Click on "Create Product" to begin setting up a new course.
  
  

2. Define Your Course Offers

• In the "Offers" section, determine whether the course will be free or paid, and set up the access parameters accordingly.
  
  

3. Design Your Certificate

• Access the "Certificates" tab within the course settings.
• Click on "New" to create a certificate. You can either start with a template or design one from scratch, incorporating your brand’s elements.
• Once you're satisfied with the design, save your certificate.
  
  

4. Link the Certificate to Your Course

• Go back to the "Courses" section and select the course.
• Under the "Certificates" tab, attach the certificate you created.
• Save the changes to ensure the certificate is linked properly.
  
  

5. Issue and Preview Certificates

• Once members complete the course, they will receive an automated email with their personalized certificate.
• You can monitor and manage issued certificates from the "Issued Certificates" tab.
• Preview the certificate to ensure it appears as intended.
  
  

Manually Sending Certificates

If you prefer to send certificates manually or want to preview them before sending them to actual members, follow these steps:

1. Create or Edit Your Certificate:

   • Adjust your certificate as needed.

2. Send the Certificate:

   • Click the airplane icon to begin sending the certificate manually.

     
     

     
     
     

3. Fill Out Instructor Details:

   • Enter the instructor's name in the provided field.
     
     

4. Select Recipient:

   • Choose the recipient from your contact list. If the recipient isn't in your contacts, click "Add New" to input their details.
     

Troubleshooting and FAQs

• What if a member doesn't receive their certificate?

  • Verify that the member has completed the course and check that their email address is correct. Advise them to look in their spam or junk folders.

• Can certificates be customized for each course?

  • Yes, you can design unique certificates for different courses, providing a tailored experience for your members.

• How can I update a certificate after it’s been issued?

  • To update a certificate, edit the design and manually reissue it to the affected members.