Fixed - YouTube Previews Now Display Correctly in Sent Emails

Modified on Mon, 22 Jun at 3:32 AM

YouTube previews now display correctly in sent emails. When you paste a YouTube link into the email from Conversations, your recipients now see a clickable video thumbnail that opens the video in a new tab - exactly as you intended.
Previously, pasted YouTube links could show up as a blank rectangle in your recipients' inboxes, even though the preview looked fine while you were composing. This happened because major email providers like Gmail, Outlook, and Yahoo block the embedded video player on their end. We've changed how these previews are sent so they render reliably across all major inboxes.
This works for both standard youtube watch links and shortened youtube share links. There's no change to how you add videos - just paste the link as you always have.
How the YouTube preview looks in the Conversations inbox -
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Recipients now see a clickable thumbnail that opens the video on YouTube.
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