You can now view WhatsApp performance across accounts in Account Rolled-Up Reports.
What’s New?
- Added Inbound and Outbound WhatsApp Metrics to the roll-up report cards.
- WhatsApp is now available in the column selection menu.
- WhatsApp charts are included in the Outreach widget for scheduled reports.
- WhatsApp column also added in the CSV export
How It Works:
- Go to the Account view → switch to the Accounts tab.
- Click on “Columns” and select WhatsApp.
- Click Apply Columns to view the data.
Important Note
- The metrics in the account listing are displayed based on the user’s browser timezone.
- On the WhatsApp Settings page, the count shown reflects number of conversations, whereas the account report tracks number of messages.
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