Updated Post-Call Email Notification options - Voice AI Agents

Modified on Thu, 26 Jun at 6:48 AM

Overview

We’ve enhanced post-call email notifications to give you full control over who receives them. Previously, notifications were limited to admins and users could only add one additional recipient. Now it’s no longer restricted to admins or a single recipient.

Why It Matters

Personalization:
Notify only the people who need to know.
Reduced Noise:
Avoid pinging all admins with unwanted emails.
Improved Usability:
Easily configure multiple recipients.

What’s New?

Flexible Selection:
Choose one or more recipient types instead of just one.
Admin Opt‑Out:
Notifications no longer default to all admins.
Recipient Categories:

All Admins
All Users
Contact’s Assigned User
Specific Users
Custom Email

UI Update:
New multi‑select controls in the
Agent Goals
tab.

How It Works

Go to the
Create or Update Agent
flow in Voice AI.
Navigate to the
Agent Goals
tab.
Toggle on
Receive Email Notification Post Call Completion
.
Select one or more recipient types (All Admins, All Users, Contact’s Assigned User, Specific Users, or Custom Email).
If
Specific Users
is selected, choose users from the dropdown list.
If
Custom Email
is selected, enter the desired email address.
Click
Save
to apply your notification settings.

Points to Note

Available by default for all agents—no additional setup required.
Configure under
Agent Goals > Receive Email Notification Post Call Completion
.