Separate During and Post Call Actions in Voice AI

Modified on Thu, 22 May at 1:58 PM
Overview
We’ve revamped how actions are managed within Voice AI agents to provide you with a cleaner, faster, and more intuitive experience. With a new UI, smarter organization, and clearer guidance, configuring your AI agents is now simpler than ever. 
Note
: To enable this feature, go to Settings > Labs > Enable Voice AI - Separate During and Post Call Actions 

What’s new
Card-Based Interface
: Actions now appear as individual cards, making it easy to scan, organize, and manage your configurations at a glance.
Tabbed Layout
: Actions are split into During the Call
 and After the Call
 sections, each with action count indicators to give you instant context.
Streamlined Creation Flow
: A new, prominent “New Action”
 button makes it quicker to add actions and encourages better structural flow.
Individual Action Modals
: Each action type now opens in its own focused modal — no more cluttered forms or confusing tab-switching.
Quick Delete Option
: Delete any action directly from the card’s menu without needing to open the edit flow.

Key improvements
Improved Visual Hierarchy
: Clearer labeling and visual grouping make it easier to distinguish between different action types at a glance.
Simplified Editing & Deletion
: You can now edit or remove specific actions directly from their cards - no more tab-hopping and unnecessary clicks.
Built-In Constraints & Guidance:
   - Visual counters show usage limits in real time.
   - Smart tooltips provide context-aware hints and restrictions:
     1. Max 15 total actions during a call.
     2. Only 1 appointment booking action allowed.
     3. Up to 25 contact field update actions post-call. 

Supported action types
During the Call
Call Transfer
Trigger Workflow
Send SMS
Book Appointment
Custom Actions (Beta)
After the Call
Update Contact Fields