Multiple Knowledge Bases in Conversation AI

Modified on Mon, 5 May at 4:12 PM

What's New?

We've rolled out the Multiple Knowledge Base feature—enabling users to create and manage distinct knowledge bases for each Conversation AI bot. Unlike the previous model where all bots utilized a single knowledge base, you now have complete flexibility to customize knowledge sources per bot. 

Use case:

Imagine you have the following setup: 

Knowledge Bases: A, B, and C
AI Agents: Jane and Parker

With this feature:

You can assign Knowledge Base A and B to Jane – she will only be trained on those.
Meanwhile, Parker can be trained exclusively on Knowledge Base C, allowing each bot to serve different use cases or clients independently.

How it Works?

Access the Knowledge Base Section:

A new “Knowledge Base” menu item has been added to the left navigation panel.
This serves as your central hub for creating and managing all knowledge bases. This is your central hub for creating and managing all knowledge bases.

Create a New Knowledge Base:

Click “Create Knowledge Base.”
Enter a name for reference and click “Save & Continue.”
You can create up to 15 knowledge bases.

Train a Knowledge Base:

Add training data via URLs and FAQs.
Note: File upload support is coming soon!

Attach KBs to a Bot:

Go to any Conversation AI Bot training
Use the Knowledge Base dropdown to select up to 7 knowledge bases to train the bot.
Each bot can be trained on different knowledge bases, offering tailored responses per use case.

View & Manage Assigned KBs:

Assigned knowledge bases appear as tabs in the bot trainings
Click “Create New” within the bot view to make a KB on the fly.

The existing knowledge base you have cannot be deleted because it is by default used by the workflow bots. Support for multiple knowledge bases for workflow bots will be released soon.