Call & Voicemail Drop Events

Call & Voicemail Drop Events Print

Voicemails are a great way to reach customers and let them know about your business. Voicemail drops are a quick and inexpensive way to determine if your messages are getting through. Your voicemail drop could be the first step toward increasing sales and customer satisfaction. Get started right away by ordering your free voicemail drop from our website.

In this article, we will cover Call and Voicemail drop events.

Prerequisites:

• You have already purchased a number in your account (Phone Guide)
• You have pre-recorded audio files that are mp3/wav files (64kbps) as outlined here
• You have taken the user's consent for automated calls in order to drop voicemails

How to set up automated calls and voicemail drops in Workflow 

• Once you are in your account, click Automation on the left menu.

• Click on Create Workflow.

• Click on Start from scratch… then Click on Create a new workflow.

• After you configure the workflow trigger, click on Add your first Action.

• Click on Assign to User if you want the calls to go to the assigned user's phone number configured.
  
• If no one is assigned, the calls will route based on the Inbound Call Routing - Explained.

• Click on Call, then followed by a voicemail action.

What happens

• By default, the call whisper states, "You have a new lead, John Smith. Press any button to connect."
• You can modify the Call whisper message here:

Voicemail detection

• When the lead can't answer the call, you will hear this message: "Couldn't connect with the lead," and the call ends. You can't leave a personalized voicemail if this occurs.
• To leave a personalized voicemail with our Call event, go to the settings of the call step, and you can turn on "Disable Voicemail Detection."

You can upload the voicemail file here:

FAQs

My voicemail file is not working.

1. Go to https://online-audio-converter.com/ and upload the voicemail file. Otherwise, you can create a new file here https://www.rev.com/onlinevoicerecorder

2. Select 64kbps MP3, the lower the better.

3. Upload back to the platform's voicemail campaign/workflow.

Are voicemail drops legal? 

• Voicemail drops are legal as long as you have the user's consent before dropping the voicemail. Otherwise, they are illegal. The TCPA applies to ringless voicemail drops because they are considered a form of communication that uses an automated dialing system and a prerecorded message. Therefore, you need to have prior express consent from the recipients before sending them ringless voicemail drops. Otherwise, you may face lawsuits and fines from the Federal Communications Commission (FCC) or private parties.

Why am I not able to drop more voicemails? 

• Voicemail drop limits ramp up as you spend more time with us:

Day 1: 100 drops per day
Day 2: 200 drops per day
Day 3: 300 drops per day...
Day 7: 700 drops per day
Day 7 onwards: 2000 drops per day

TLDR: Voicemail drops rely on a carrier trick. This is how all voicemail drops work, and as a result, they only work about 70% of the time.