Troubleshooting Warning: Please contact your agency to change email settings

If you are trying to add an SMTP provider and this error message shows up, please check if the location has email reselling settings enabled in the SaaS configurator page.

How to disable Email Rebilling?

1. Go to https://app.youraccount.com/sub-accounts/
   
   

2. Once you are in the agency view, click on your account > Search by your account
   
   

3. Once you locate your account

Click on the account Name OR click on the three dots at the bottom right to Manage Client

4. Scroll down all the way to the bottom to find Email Resell Settings and toggle the highlighted button here to disable Email rebilling.