Recovering Deleted Workflows

Understanding the Importance of Workflow Recovery

Recovering deleted workflows is crucial for maintaining seamless operations and ensuring that important processes are not permanently lost. This feature allows you to retrieve workflows that may have been accidentally deleted, enabling you to quickly resume your tasks without the need to rebuild them from scratch. By safeguarding historical data and preserving workflow settings, this function helps minimize disruptions and enhances the efficiency of your workflow management.

Key Information Retained After Restoration

• Contact details within enrollment history and execution logs are preserved.
• Contacts that were in waiting steps will not be restored.
• The workflow will be restored with its original triggers and actions intact.
• Contacts that were in the workflow at the time of deletion will not be recovered.

Access Permissions

Only account administrators have the privilege to restore deleted workflows.

Steps to Recover a Deleted Workflow

1. Go to the Workflow Management Page
   From your Account Dashboard, navigate to the Workflow List Page.

2. Access the Deleted Workflows
   Select the Deleted tab to view workflows that were removed within the past 30 days.
   
   

3. Find the Workflow to Restore
   Browse through the deleted workflows or use the search function to locate the specific workflow you wish to recover.
   
   

4. Restore the Workflow
   Once identified, click the Restore button next to the workflow and confirm your choice.
   
   

The workflow will then reappear in the All Workflows section, maintaining its original configuration of triggers and actions, allowing you to continue your processes without interruption.

Frequently Asked Questions

Q: How long will deleted workflows remain available for recovery?
A: Deleted workflows are retained in the Deleted tab for 90 days before being permanently removed.

Q: Can I delete a workflow immediately after restoring it?
A: No, once restored, workflows cannot be deleted again for a period of 48 hours.

Q: Will the workflow be active upon restoration?
A: No, restored workflows will be in Draft mode and will need to be published to become active.

Troubleshooting

Issue: Workflow Restoration Fails

• Ensure the workflow is listed in the Deleted tab.
• Verify that you have administrative permissions.
• If problems persist, try refreshing the page or reach out to support.

Issue: Restored Workflow is Not in Draft Mode

• Double-check the Draft category to confirm the workflow’s presence.
• Verify that the restoration process was fully completed.