What's New?
- A dedicated SMS section is now available in the Dashboards widget panel — just like Email widgets, but for SMS
- Five ready-to-use widgets: SMS by status, Incoming SMS count, SMS by source type, SMS by sender, and SMS volume over time
- Each widget is fully configurable — filter by delivery status, direction, source, or sender to surface exactly the data you need
- SMS is now available as a dimension in Custom Metrics — build KPIs like delivery rate or inbound volume using the formula builder today
How It Works:
- Open any dashboard and click Edit Dashboard
- Click + Add Widgetand scroll to the newSMSsection
- Pick a widget, configure filters and chart type, and click Save Changes
Why It Matters:
- Full messaging picture in one place— SMS now sits alongside Emails and Calls on your dashboard, so you can see all channel activity without switching tools or filtering through Conversations
- Delivery health at a glance— Know exactly how many messages were Sent, Delivered, Failed, or Undelivered for any time period
- Understand what's driving your volume— Break down SMS by source (Workflow, Campaign, Bulk action) or by team member to see who sent what and from where
- Two-way visibility— Track inbound SMS alongside outbound to measure how conversations are performing, not just how many messages were sent
Notes:
- All widgets support filtering by status, direction, source, and sender — combine filters for precise segmentation
- Available on all plans that include Dashboards & Reporting
- Available in the modules Dashboards, Reporting, and Custom Metrics.
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