Gentle Nudges for Disconnected Calendar & Video Integrations

Modified on Mon, 17 Nov at 6:55 AM

Overview

When a calendar or video conferencing integration disconnects
, users may not notice it immediately — leading to missed bookings, missing video conferencing links, or confusion due to broken sync. To help users stay connected
, we’ve introduced a series of smart reminders
delivered over time via email, SMS, or push notifications based on user preferences.

These nudges are designed to be helpful, not disruptive — encouraging users to take action while respecting their attention.

What’s New?

Automated Reminder Cadence

If a calendar or video conferencing tool integration disconnects, users will now receive gentle prompts on
Day 1, Day 3, Day 7, and Day 14
, encouraging them to reconnect. The notification channel(s) (email, SMS, push) depends on the user’s notification settings.

Frequency Limits

To prevent notification fatigue,
no more than four nudges
will be sent per disconnection event. After Day 14, notifications stop automatically.

Auto-Cancel on Reconnection

As soon as the user reconnects their integration, all pending reminders are cancelled — no unnecessary follow-ups.

How It Works

A user’s calendar (Google, Outlook, iCloud) or video conferencing tool (Zoom, Teams, etc.) becomes disconnected
The user receives reminders on Day 1, Day 3, Day 7 and Day 14 via their configured channels.
The channels can be configured by navigating to
My Profile > Notifications > Calendar Notifications

Once the user reconnects, no more reminders are sent
If no reconnection happens, notifications stop after the final reminder

Why This Matters

Helps users
stay connected
without having to check manually
Prevents missed bookings
or
missing meeting location links
due to unnoticed disconnects
Honors communication preferences by using only opted-in channels
Reduces downstream support reach outs tied to calendar, events sync or video conferencing integration issues

Note: This feature is currently available for Meetings only. Support for Services will follow shortly.