Chat Widget: Configurable AI Agent Name & Call Recording Notice

Modified on Tue, 11 Nov at 8:50 PM
What’s New?
Custom AI Agent Name
: You can now set the Voice AI Agent Name
 directly from the Chat Widget builder. The chosen name is displayed in the live widget.
Call Recording Helper Text
: The UI now shows a clear notice: “All voice AI calls made using chat widgets cannot be recorded.”
 This will remain until recording support is added.
How It Works:
Go to Sites
 > Chat Widgets
 > Open an existing Voice AI chat widget or create a new one and > Agent
 tab.
In Voice AI Agent Name
 field, enter the name you want customers to see (e.g., “BuilderAi”).
Save the widget; the name instantly reflects in the preview and live widget.
The non-recording notice
 is displayed in the Agent tab to set expectations for web voice calls initiated via the chat widget.
Why It Matters:
Brand alignment & clarity
: Businesses can present a friendly, on-brand agent identity in the widget.
Trust & compliance
: The recording notice prevents confusion and support tickets until call recording is supported for chat widget calls.
Notes:
Affected Area: Chat Widget Builder > Agent tab
.
Error messages now surface on Save
 and on Get Code hover
 where applicable.