Redesigned Navigation in Phone System - Easier, Clearer, More Intuitive (Now in Labs)

Modified on Tue, 30 Sep at 2:13 AM

Overview

Managing your Phone System settings should feel easy, not like a scavenger hunt. That’s why we’re introducing a brand-new navigation experience that organizes everything from numbers to voice and messaging into clear, intuitive sections.

This redesigned experience is now available as a beta release via Labs
, so you can try it out, move faster, and help us shape the future of Phone System management.

What’s New?

Here’s the new tab structure you’ll see in the Phone System section:

Phone Numbers
-All things related to number management, configuration, and caller ID
Regulatory Bundles
- Manage bundle creation, address submissions, and status tracking
Messaging
- Set up opt-out rules, messaging limits, analytics, and compliance tools
Voice
- Configure inbound and outbound call settings, recordings, textbacks, and more
Trust Center
- Handle brand registration, A2P campaigns, CNAM, SHAKEN/STIR, and voice identity
Additional Settings
- Advanced features like number intelligence and telephony provider setup

Each section now has clearly grouped sub-tabs that keep related settings together so whether you’re onboarding a new client or configuring something complex, it just makes sense.

How to Enable the Beta Layout

You can enable the new experience from your Labs settings:
Go to
Labs → account → Enable “New Navigation for Phone System Settings”
Once enabled, the updated layout will be live for that account.

Why It Matters to You

Simpler navigation
= faster setup, fewer clicks, and less backtracking
Settings are easier to find
thanks to logical grouping
Onboarding new team members is easier
, even if they’re new to Platform
Reduces support questions,
especially around “Where do I find that?”
Built with real account feedback
- based on how you actually use the platform

We’d Love Your Feedback

This is a beta release and your feedback is incredibly important. Trying it out and sharing what works (or what doesn’t) will help us refine the experience and make this better for everyone.

Thank You

This update is the result of listening closely to your feedback and watching how you navigate every day. We hope this new structure helps you feel more confident and in control inside the Phone System and as always, we’re here if you have questions or suggestions for what should come next.