We’ve introduced the WordPress Plugin Troubleshooter – an in-dashboard, guided tool designed to help users quickly identify and resolve plugin conflicts without needing support intervention.
Key capabilities:
- Automatically scans all active plugins.
- Iteratively disables/enables them to isolate the culprit causing site issues.
- Friendly, step-by-step UI powered by Detective Bandit to guide the user.
- One-click deactivation of the faulty plugin once identified.
- Works even when the site is partially broken, including scenarios like the White Screen of Death (WSOD).
Who Is This For?
- Account users managing multiple client sites.
- Freelancers and small business owners managing their own WordPress installations.
- Support teams (indirect benefit through reduced plugin-related tickets).
User Flow
- User visits a broken site.
- Clicks “Troubleshoot Site”in the Hosting Dashboard.
- Plugin Troubleshooteronboarding screen appears.
- User selects symptoms or page affected.
- User marks any required pluginsthat must stay active.
- System tests plugins in batches, checking if the site is fixed at each step.
- When culprit is found → plugin is displayed with option “Deactivate it for me”.
- Plugin is deactivated, site restored, and user returned to the dashboard.
Impact
- Helps resolve plugin conflicts without contacting support.
- Most conflicts resolved in minutes vs. hours/days.
- Users can self-diagnose and fix issues immediately.
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