Outbound Calling — Pre-Connect Audio

Modified on Thu, 5 Jun at 6:44 AM

What was happening?

When you dialed a number that never reached
 the recipient’s carrier, the system played the normal ringback tone immediately
. Seconds later the call dropped - so it sounded like a ringing call suddenly failed.

What’s changed?

New “Connecting” tone

We now play a short, connecting tone 
while we're still trying to reach the carrier.  

Listen to the sample

Authentic ringback

The familiar ringback tone starts only after 
the carrier confirms the destination device is actually ringing.

Accurate feedback

If the carrier can’t be reached, the call ends cleanly after the connecting tone - no more “phantom ringing.”

Why you’ll love it

Before                                                                    After

False sense that the call was ringing      Clear “connecting” cue vs. real ringing

Abrupt, confusing disconnects                Predictable, network-like behavior

Agents wasted time redialing                   Instant clarity - move to the next lead faster

Scope & Exceptions

Applies to:
All accounts
by default
.
Exception:
Accounts that have enabled
“Connect me to the lead after the call-recording message ends”
(
Settings → Phone Numbers → Advanced Settings → Voice Calls → Outbound Call
) will retain the previous ringback logic.

You will not hear the connecting tone in most calls because the connections are too quick. But when the need arises, you will hear a tone closer to the truth!