Test Call Logs in Voice AI Dashboard

Modified on Mon, 12 May at 4:05 AM

Overview

We now display Test calls in the Voice AI dashboard logs, enabling you to filter and review them alongside live interactions.

Why It Matters

Keeps test calls activity separate from production live calls, or you can choose to filter both as well.
Improves visibility into test call recordings and transcripts.

What’s New?

Call Type Filter
: A single-select dropdown lets you choose Test Calls, Live Calls, or Both.
Universal Availability
: Filter appears in both All Agents dashboard logs and Agent-specific logs.
Test Call Logs in Voice AI Dashboard
: Test calls now include full recordings and transcripts for review, though they remain excluded from metrics.

Important

Test calls aren’t included in the dashboard metrics.