Mobile App - Inbound Call Transfer

Modified on Mon, 5 May at 4:55 PM

You’ve been asking, we’ve been building — and it’s finally here!

Inbound Call Transfers have officially landed on mobile

, unlocking smoother handoffs, smarter conversations, and total control right from your phone!

Already available for outbound calls, Call Transfer is now fully supported for inbound calls on the mobile app — giving you more flexibility to manage conversations in real-time, without dropping the ball.

Whether it’s handing off a lead to the right team member or escalating a client call with context, you can now seamlessly transfer live inbound calls to another staff member, choose between warm or blind transfers, and manage call participants — all on the go from your mobile app.

This feature is now live on the public, with a full rollout coming soon.

What’s New on Mobile?

Inbound Call Transfers — Now Fully Supported

Once you answer an inbound call, you’ll now see a Transfer button on the top-right corner of your screen. Tap it to choose between:

Blind Transfer: Transfers the call and disconnects you from it.
Warm Transfer: Transfers the call, but keeps you in the conversation to provide context or listen in.

Smart Participant Management — Stay in Control

Once you initiate a warm transfer, you can:
View all participants in the call via the scrollable bottom sheet
Choose to leave without ending the call during a conference call
End the call for all participants
Or remove other participants (like a staff member) from the call if needed

How to Use This Feature?

Answer an Inbound Call: Pick up any incoming call on your mobile app as usual.
Tap ‘Transfer’ from the Top-Right Corner:
- Choose a staff member from your contact list, staff list, the dial pad or recent calls.
- Select either Warm Transfer or Blind Transfer based on your handoff needs.
Manage Participants (Warm Transfer Only):
Scroll up the bottom sheet to view call participants.
Use options to leave, remove others, or end the call for all.