Managing subscriptions just got easier!
Agency users can now cancel location-level subscriptions directly from their Billing page, offering full visibility and flexibility — no support ticket needed.
What’s New:
Step 1: Choose How to Cancel
Agencies can now select the best method to cancel a location’s subscription:
• Cancel at End of Billing Cycle
• Cancel Immediately (no proration or refunds)
Step 2: Confirm the Location
• Review a quick summary of the selected location before proceeding.
• Prevents accidental cancellations
Step 3: Share a Reason
• Let us know why you’re cancelling — this feedback helps us enhance the platform.
• Then, confirm and you're all set!
What’s Coming Next:
• Location Self-Cancellation – Locations will soon have the ability to cancel their own plans
• Bundle Plan Cancellations – Streamline bulk cancellations with a single click
Why This Matters:
• More Control – Agencies can manage client subscriptions independently
• Faster Execution – No delays, no need for back-and-forth with support
• Clearer Experience – A guided 3-step process reduces confusion and errors
This update is now live for all agencies!
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