Listings Subscription – Payment Grace Flow & Access Control

Modified on Thu, 1 May at 4:24 PM
We’ve rolled out a smarter way to handle overdue payments—keeping agencies in control, users informed, and business listings running smoothly.
 What’s New
Access Restrictions After Non-Payment: 
Starting Day 3 of non-payment, users see an “Access Denied” message with a clear explanation and a CTA to resolve the issue via payment.
Business Entities & Overview Sync: 
The Overview tab now reflects incomplete payment or setup statuses and includes a quick link to the Business Entities tab to take action.
Automated Access Restoration: 
Once payment is completed, platform access is restored automatically—no manual steps needed.
Flexible Payment Flow: 
Agency users can now choose to pay either as an Agency Purchase or a Location Purchase, adding more flexibility during resolution.
Key Highlights
Access Denied" UI Block: 
Triggers on Day 3, locking access and prompting payment.
Timed Notifications: 
Email & in-app messages sent on Days 1, 3, 7, 10, with final cancellation warning on Day 14.
Entity Deletion on Day 14:
If unpaid, the entity is deleted and a final cancellation email is sent.
Custom Purchase Path: 
Users resolving payment can select Agency vs Location checkout flow for better billing alignment.