How to Manage and Remove Twilio Phone Lines

Navigating to Twilio Phone Line Settings

Start by accessing the settings for your Twilio phone lines in your CRM account. Follow these steps:

1. Head to the lower left corner of your CRM dashboard and select “Settings.”

2. Within the settings panel, click on “Phone Numbers” to see your linked Twilio phone lines.

Removing a Twilio Phone Line

When you’re in the "Phone Numbers" section, you’ll see a trash icon next to each phone line. This symbol is used to delete Twilio lines from your account. To remove a Twilio line, follow these instructions:

1. Click the three-dot menu beside the number you want to delete.

2. A confirmation box will prompt you to type "delete" to proceed.

3. Once confirmed, another window will appear, asking whether you'd like to release the number.

Clarifying the Process of Phone Line Release

Releasing a Twilio phone line makes it available for others to purchase and removes it from your account. Keep the following points in mind:

• After release, the number is moved to the “Released Phone Numbers” area in your Twilio dashboard.

• If you wish to retrieve the number, you can repurchase it unless someone else has already acquired it.

• If more than 10 days have passed since the release, you may need to reach out to Twilio support to recover the number.

How to Reset a Twilio Phone Line’s Webhook

Sometimes, you may only need to reset the phone line’s webhook instead of fully releasing it. This can be helpful for resolving issues or reconfiguring the number. Here’s how you can reset it:

1. When asked to confirm the release, choose “No” to stop the release.

2. Click “Add” again to initiate the reset of the phone line’s webhook.

3. This method is especially handy for sub-accounts with their own Twilio accounts that need a quick reset.

Common Issues and Frequently Asked Questions

Q: What if I unintentionally release my Twilio phone line?
A: If the number is still unclaimed, you can repurchase it from the “Released Phone Numbers” area. If it’s been over 10 days, contact Twilio support for help.